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Migrating from Jira Data Center to Jira Cloud isn’t just a technical journey—it’s a rollercoaster! In the early days, admins might look like they’re running around with their heads cut off (if only it weren’t so true). But hang on tight, because despite the pain, it’s well worth the ride when you see what’s waiting on the other side.

Let’s talk app compatibility. It’s like showing up at a party and finding half your friends aren’t there—some Data Center plugins aren’t invited to the

Cloud bash. You’ll need to:
- Hunt for new alternatives (bring snacks, it’s a long search)
- Rebuild lost functionality (hello, sleepless nights)
- Reconfigure settings that never quite translate smoothly

Next up: data and workflows. Migrating these is an adventure, for better or for worse. Expect:
- Data fields that vanish mysteriously (“Where did my custom status go?!”)
- Workflows that need a manual facelift (admin yoga for flexibility)
- Long validation sessions where coffee becomes the main food group

Is downtime a thing? Absolutely. During migration, productivity slows and you get to find out who on your team really knows how to panic professionally. Prepare for:
- Disrupted sprints and surprise outages (duck and cover!)
- Slow migration with big attachments (“I swear it’s at 99%…”)
- Agile maneuvering like a ninja through incremental moves

Now, the user adaptation phase. Your favorite Jira-loving colleagues will need some pep talks:
- New interfaces (quick—who moved my cheese?!)
- Training sessions (“Wait, where’s my favorite button?”)
- A dip in productivity until the Cloud feels like home—caffeine and patience required.

And of course, the jungle of migration complexity. Overcome it with teamwork and humor, because:
- Legacy data doesn’t clean itself (“Hey, is this field from 2009?”)
- Less admin control can be a shock (not fun for the spreadsheet addicts)
- Every challenge brings stories to exaggerate at the next team lunch

Yes, migration is stressful—and admins, don’t worry, the panic will pass! You’ll soon swap your battle scars for cloud-powered freedom, and maybe even kick back while updates and compliance work themselves out.

Imagine you’re onboarding a new contractor, supplier, or even a student.

Now imagine doing this 10, 20, or 50 times a month — and having to manually look up business details, copy them into spreadsheets, double-check for typos, and send them off for validation.

That’s exactly what a leading national education & accreditation institution was dealing with.

Their HR and legal teams relied on Jira Service Management to manage onboarding requests — but every request meant jumping between systems, manually querying ABNs on Support for businesses in Australia | business.gov.au , and transcribing company data into spreadsheets or forms.

Pain Point:

Time-consuming, repetitive, error-prone — and completely manual.


The Solution We Built

We introduced a simple but powerful automation inside their Jira Service Management portal:

✔️ Staff now only need to enter an ABN number in the onboarding request form

✔️ Our custom automation sends an API call to the ABNLookup service

✔️ The returned business data (legal name, entity status, address, etc.) is auto-populated into a linked object in Jira Assets

✔️ Key fields are instantly visible on the issue view screen, making it easy to review or click into the full profile

What once took 10+ minutes per onboarding request now takes seconds, with zero risk of typos or outdated info.


The Impact


What’s Next?

We’re now extending this solution by integrating with Illion to automatically query and log credit risk information during the same onboarding process — a major step forward in compliance and due diligence automation.


Whether you’re in education, healthcare, or government — if your teams are still jumping between Jira and external sites to “copy-paste data,” there’s a better way!

Let automation do the boring stuff — so your people can do the valuable stuff.

Want to see how this could work in your org?.

Artificial intelligence (AI) is driving a seismic transformation that’s changing the way
we work. According to McKinsey, artificial intelligence is used by 56% of companies
worldwide, a number that should keep growing. So what happens when you combine
AI with products and solutions from a provider that believes teams are at the heart of
humanity’s greatest achievements?
Atlassian’s collaboration tools and practices help over 250,000 customers tackle tasks big
and small, from space missions to climate change, from bugs in code to equipment requests.
Now, Atlassian users can access Atlassian Intelligence—a virtual teammate integrated
throughout Atlassian’s cloud products, helping your organization to work more effectively.

So, AI isn’t just the latest tech buzzword—it’s a real game changer. Remember how the whole Internet thing blew up and changed everything in the early 2000s? AI is having that same crazy impact. Students are quitting school to launch AI startups, there’s a flood of new investment, and old software businesses are getting turned upside down.

The State of Things

AI is still shaking up the business world, and it’s only going to get more intense. By 2030, most leaders expect their workplaces to look totally different, all thanks to AI and how we handle information. Some CIOs are already weaving AI into their business, but a lot of IT teams are stuck with old ways of working: top-down rules, rigid systems, and outsourcing mainly just to keep costs low.

But if you want your tech to actually help the company thrive with AI, you don’t need to throw out everything and start over. The real secret? Take a hard look at how your IT teams are structured, what skills they have, who you work with, and how you make AI part of everyday life.

The old-school IT setup was great for being stable—not so much for being fast or trying new things. Now, these traditional models are holding companies back. The ones that are moving ahead? Their teams know their industry and aren’t afraid to try something new.

Challenges Along the Way

Of course, change isn’t easy. Budgets keep shrinking, and what’s left usually goes toward keeping old systems running—not building new things. That can kill the vibe between IT and the rest of the business, which you really need if you want to do cool stuff with AI.

How AI Is Flipping IT on Its Head

Six Ways to Rework Your IT Model for AI

  1. Mix Up Skills and Automation
    Don’t just outsource everything. Keep stuff in-house if it’s really important, and use AI to make it even better. Lots of companies are now hiring for key roles like analytics, instead of farming it out.
  2. Rethink Who Does What
    Today’s IT teams have employees, freelancers, outside vendors, and digital “workers” (like bots and AI tools). Match the task to the talent.
  3. Give Outsourcing a Makeover
    Saving money still matters, but old ways of measuring costs don't fit with today’s faster pace. Start looking for vendors who move quickly and care about innovation—not just billing by the hour.
  4. Break Down Silos
    AI won’t work its magic if teams aren’t talking. Make sure the people who know the business best are involved in building AI solutions. Start with problems your team gets, and help them bring that AI wisdom to others.
  5. Bake AI Into Daily Work
    Don’t just bolt AI onto old workflows. Redesign jobs and processes so teams can get more done with fewer people—and focus on the work that matters.
  6. Evolve Gradually—Don’t Blow Everything Up
    Trying to change everything overnight is a recipe for chaos. It’s better to upgrade step by step, getting value as you go. This way, you’re always getting better without burning the house down.

Final Thoughts

Updating how IT works isn’t a one-and-done thing—it’s ongoing. AI is the latest and possibly the biggest push. If CIOs make the right moves—balancing what’s done in-house vs. outside, getting teams to work together, and making AI second-nature—they’ll build tech teams that are not just faster, but smarter and able to handle whatever comes next.

Focused on delivering real value and long-term outcomes. We bring specialized expertise, ensuring the work is done right the first time.
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