September 18, 2025
Imagine you’re onboarding a new contractor, supplier, or even a student.
Now imagine doing this 10, 20, or 50 times a month — and having to manually look up business details, copy them into spreadsheets, double-check for typos, and send them off for validation.
That’s exactly what a leading national education & accreditation institution was dealing with.
Their HR and legal teams relied on Jira Service Management to manage onboarding requests — but every request meant jumping between systems, manually querying ABNs on Support for businesses in Australia | business.gov.au , and transcribing company data into spreadsheets or forms.
Pain Point:
Time-consuming, repetitive, error-prone — and completely manual.
We introduced a simple but powerful automation inside their Jira Service Management portal:
✔️ Staff now only need to enter an ABN number in the onboarding request form
✔️ Our custom automation sends an API call to the ABNLookup service
✔️ The returned business data (legal name, entity status, address, etc.) is auto-populated into a linked object in Jira Assets
✔️ Key fields are instantly visible on the issue view screen, making it easy to review or click into the full profile
What once took 10+ minutes per onboarding request now takes seconds, with zero risk of typos or outdated info.
We’re now extending this solution by integrating with Illion to automatically query and log credit risk information during the same onboarding process — a major step forward in compliance and due diligence automation.
Whether you’re in education, healthcare, or government — if your teams are still jumping between Jira and external sites to “copy-paste data,” there’s a better way!
Let automation do the boring stuff — so your people can do the valuable stuff.
Want to see how this could work in your org?.
